Tele-marketing experts Intelling receive financial backing from GMLF

Maven, Fund Manager for the Greater Manchester Loan Fund (GMLF) has completed a £500,000 investment in outsource contact provider Intelling Limited (Intelling).

The GMLF was established by the Association of Greater Manchester Authorities to provide flexible funding solutions to promising businesses that are continuing to struggle to raise finance as a result of tighter lending criteria. Maven, which manages similar funds on behalf of the UK and Scottish Governments, was appointed as manager of the GMLF in June 2013. The Fund aims to provide loans ranging from £100,000 to £500,000 to eligible SMEs in the Greater Manchester area, with the potential to provide follow-on funding up to £750,000.

Intelling offers a range of inbound and outbound telemarketing services, specialising in the business to consumer market. The Manchester based business was established in 2012, and under the leadership of its Managing Director Phil Morgan, who has over 20 years’ experience across a number of sectors within the Call Centre Industry, Intelling has grown to over 100 employees and has secured contracts with a range of blue-chip clients including Scottish Power, Telefonica and Talk Talk.

With the sector demanding strict and transparent quality and compliance measures, the business has invested significant time and effort in designing a robust quality measurement programme that provides clients with the required assurance that their brand will receive the upmost protection when outsourcing to Intelling.

The strong focus on the quality of its service has led to increased demand from Intelling’s current clients for further capacity to be made available in 2014. Funding from the GMLF will provide additional working capital for the business to recruit and train additional telemarketing staff and expand the business to over 200 operators.

Phil Morgan, Managing Director at Intelling said: “This is fantastic news for Intelling and will help play a significant role in creating further career opportunities for people in the Greater Manchester area. Intelling has come a long way in a short period of time of time which is a direct reflection of the quality of our people. We are grateful to both FW Capital and Maven for recognising the opportunities provided by Intelling and supporting us in our future growth plans.”

David Wright, Investment Manager at Maven added: “Intelling is a new generation of contact centre dedicated to delivering growth for its partners. The Company has developed a strong brand, recognised for delivering a first class customer experience by embracing new technologies and investing in the training and development of staff. This loan will assist the company with its continued growth and we look forward to working closely with Phil and the team.”